Customer Experience Technical Specialist - Network

The role

You will resolve network and connectivity issues for a private IoT network. You will triage escalated tickets, build internal tooling, and train the T2 team to improve first-line resolution.

What you will do

• Triage and manage issues escalated from the T2 team related to the communications network
• Build internal tooling like dashboards, playbooks, and monitors to streamline triage
• Investigate on-farm connectivity issues and surface insights to the Network team
• Collaborate with Network and Fleet teams to detect patterns and improve resolution
• Train and upskill the T2 team to solve network and connectivity issues
• Identify recurring problem areas and drive long-term solutions
• Track and report on support and reliability metrics
• Participate in on-call or roster coverage for incident response
• Translate field and technical findings into improvements across product and process
• Conduct on-farm investigations when remote diagnosis is insufficient

Required qualifications

• At least 2 years in a customer-facing role
• Clear communicator
• Systems-thinker comfortable with networking, connectivity, or distributed-systems concepts
• Ability to build simple dashboards, trackers, or playbooks

Nice to have

• Prior experience in a technical support role handling network, connectivity, or IoT-related issues
• Exposure to agri-tech, IoT, or hardware-enabled products
• Familiarity with dashboarding or query tools (e.g. Grafana, Metabase, Athena)

Benefits

• Personal growth fund

About the company

Halter enables farmers and graziers to run productive and sustainable operations using smart collars and a private IoT network. The company is backed by Tier 1 investors including Founders Fund and Blackbird.