Senior Enterprise Customer Success Manager

The role

You will be a strategic partner and long-term point of contact for enterprise employer partners. You will help them hit hiring goals, drive adoption, and maximize return on investment.

What you will do

• Own a book of 20-25 enterprise accounts with accountability for gross retention and expansion
• Partner with Sales to identify, qualify, and close expansion opportunities
• Run executive business reviews connecting platform usage to hiring outcomes
• Build multi-threaded relationships from recruiters to executive sponsors
• Use product and usage data to spot adoption gaps and drive enablement
• Bring structured customer feedback to Product to advocate for roadmap priorities

Required qualifications

• 5+ years in Customer Success
• 2+ years managing enterprise accounts with direct renewal and expansion accountability
• Track record of retaining at-risk accounts and growing revenue
• Strong business acumen
• Executive presence
• Exceptional presentation and written communication skills
• Analytical, data-driven approach
• Strong cross-functional collaboration skills

Nice to have

• Experience in recruiting, talent acquisition, or HR technology
• Experience in a high-growth SaaS company
• Familiarity with CS platforms such as Vitally or Gainsight
• Familiarity with Salesforce
• Comfort using AI tools

Benefits

• Equity in a fast-growing company
• 401(k) match
• Competitive compensation
• Financial coaching
• Paid parental leave
• Fertility benefits
• Parental coaching
• Medical, dental, and vision
• Mental health support
• Wellness stipend
• Learning stipend
• Ongoing development

About the company

Handshake powers 25 million job seekers, 1 million+ employers, and 1,600 educational institutions. In 2025, they started Handshake AI to work with frontier AI lab researchers.