Mid-Market Account Manager

The role

You will own gross dollar retention and drive growth across an assigned book of existing premium employer partners. You will run renewal cycles, prospect for expansion opportunities, and manage commercial relationships through upselling and cross-selling.

What you will do

• Renew, upsell and cross-sell an assigned book of business of existing premium employer partners
• Position Handshake's value proposition by linking it to customer business issues
• Develop and cultivate deep relationships with senior executives at the Director, SVP, and VP levels
• Develop new ways to engage senior executives throughout the customer lifecycle
• Partner with the Employer Customer Success Team to ensure customer adoption
• Manage and present data and value-driven Quarterly Business Reviews
• Manage overall customer loyalty as an internal advocate and escalation point
• Become a Handshake expert in HR and higher ed Tech

Required qualifications

• 3-5+ years of account management or customer success experience in SaaS
• 1-3+ years managing expansion and renewal revenue with quota responsibility
• Track record of quota attainment
• Experience managing 50+ accounts in a portfolio model
• Strong history of retention and expansion revenue

Benefits

• Equity in a fast-growing company
• 401(k) match
• Competitive compensation
• Financial coaching
• Paid parental leave
• Fertility benefits
• Parental coaching
• Medical, dental, and vision
• Mental health support
• $500 wellness stipend
• $2,000 learning stipend
• Ongoing development

About the company

Handshake powers 25 million job seekers, 1 million+ employers, and 1,600 educational institutions. In 2025, they started Handshake AI to work with frontier AI lab researchers.