Enterprise Account Manager

The role

You will manage a book of existing premium employer partners to drive retention and expansion. You will build relationships with senior executives and partner with Customer Success to ensure product value.

What you will do

• Renew, upsell and cross-sell an assigned book of business of existing premium employer partners
• Position Handshake's value proposition by linking it to customer business issues
• Develop and cultivate deep relationships with senior executives at Director, SVP, VP, and C-suite levels
• Develop new ways to engage senior executives throughout the customer lifecycle
• Partner with the Employer Customer Success Team to ensure customer adoption
• Manage and present data and value-driven Quarterly Business Reviews
• Enlist and inspire customers to participate in Handshake events and marketing materials
• Manage overall customer loyalty as an internal advocate and escalation point
• Assist in identifying and developing scalable account management tools and methodologies
• Help scale internal process to support hundreds of premium employers

Required qualifications

• At least 2+ years of sales experience in Enterprise SaaS sales or Account Management
• 5+ years in a closing and quota carrying role
• Experience preparing renewal proposals, forecasting, and account planning
• A strong history of quota attainment and excellent performance on a high-reaching team
• Experience managing customer relationships alongside a Customer Success team
• Experience using usage, data and results to demonstrate value and justify expansion
• An impeccable communicator with polished and professional sales presentation skills
• Experience operating in a high-growth business environment like Handshake

Nice to have

• Experience with an evangelical sale, selling non-discretionary software to executives at Fortune 1000 companies

Benefits

• Equity in a fast-growing company
• 401(k) match
• Competitive compensation
• Financial coaching
• Paid parental leave
• Fertility benefits
• Parental coaching
• Medical, dental, and vision
• Mental health support
• $500 wellness stipend
• $2,000 learning stipend
• Ongoing development

About the company

Handshake powers 25 million job seekers, 1 million+ employers, and 1,600 educational institutions. They also operate Handshake AI, working with frontier AI lab researchers to create evaluations and benchmarks.