Enterprise Customer Success Manager

The role

You will partner with Enterprise employer partners to ensure they achieve hiring goals and drive product adoption. You will act as a strategic partner and long term point of contact to establish relationships with senior stakeholders and align on business objectives.

What you will do

• Partner with Enterprise employer partners to ensure they achieve hiring goals
• Drive adoption across recruiting teams
• Ensure employer partners see value in the Handshake product
• Act as a strategic partner and long term point of contact for employer partners
• Establish and nurture relationships with senior stakeholders
• Align on employers business objectives
• Set up key workflows and processes based on unique employer needs
• Develop relationships with senior stakeholders to understand business goals
• Provide expert consultation and training to employer partners
• Work closely with cross-functional partners

Required qualifications

• Minimum of 4-6 years of experience in Customer Success, Strategic Consulting, or Account Management within a high growth B2B SaaS, AI, or tech company

Nice to have

• High level of comfort facilitating meetings and delivering product trainings with external customers
• High degree of collaborative spirit
• High degree of technical aptitude
• Provides process improvement solutions to create team efficiencies

Benefits

• Equity in a fast-growing company
• 401(k) match
• Competitive compensation
• Financial coaching
• Paid parental leave
• Fertility benefits
• Parental coaching
• Medical, dental, and vision
• Mental health support
• $500 wellness stipend
• $2,000 learning stipend
• Ongoing development

About the company

Handshake powers 25 million job seekers, 1 million+ employers, and 1,600 educational institutions. They also operate Handshake AI, working with frontier AI lab researchers to create evaluations and publish benchmarks.