Mid-Market Customer Success Manager

The role

The Customer Success Manager manages a portfolio of 60-75 accounts in the Commercial segment. You will drive product adoption, own customer onboarding, and build relationships with customer leaders to maximize return on investment.

What you will do

• Manage portfolio of roughly 60-75 accounts in our Commercial segment
• Own customer onboarding
• Drive product adoption through guidance and training
• Build and nurture strong relationships with Directors and above
• Develop and execute customer success plans
• Run and maintain regular customer calls and Quarterly Business Reviews
• Identify opportunities for upselling and cross-selling
• Collect customer feedback to advocate for needs with Product and Engineering
• Ensure customer renewals
• Optimize existing or build new processes and assets

Required qualifications

• 3+ years in Customer Success, Account Management or Consulting
• 5+ years work experience
• Strong business acumen and deep knowledge of Customer Success practices
• Customer-centric mindset
• Exceptional presentation, communication, and interpersonal skills
• Ability to collaborate effectively with cross-functional team
• Analytical and data-driven thinker
• Quick and agile work style with strong attention to detail
• Self-motivated with a positive attitude and excitement for work
• Comfortable learning and working in a start-up environment

Nice to have

• Experience in SaaS start-up
• Experience in Recruiting

Benefits

• Equity in a fast-growing company
• 401(k) match
• competitive compensation
• financial coaching
• Paid parental leave
• fertility benefits
• parental coaching
• Medical, dental, and vision
• mental health support
• $500 wellness stipend
• $2,000 learning stipend
• ongoing development

About the company

Handshake powers 25 million job seekers, 1 million+ employers, and 1,600 educational institutions. In 2025, they started Handshake AI to work with frontier AI lab researchers.