Operations Associate

The role

The Operations Associate drives execution of operational programs across Central Operations functions. You will analyze data to identify trends and drive improvements while working with cross-functional partners.

What you will do

• Own execution of operational workstreams across Central Operations functions
• Pull, organize, and analyze data to identify trends, gaps, and opportunities for improvement
• Monitor key metrics and operational queues and drive resolution of issues
• Identify and help implement process improvements
• Own day-to-day escalations and requests
• Partner with cross-functional teams on ad hoc requests and initiatives

Required qualifications

• 1+ years of experience in operations, business support, or a similar analytical individual-contributor role
• Strong analytical skills
• Comfort operating with ambiguity
• Strong organizational skills
• Attention to detail
• Basic proficiency in SQL or similar data tools, or strong willingness to learn quickly
• Clear written communication skills

Nice to have

• Prior exposure to one of Central Operations' core functions — Contractor Operations, Marketplace & Allocations, Trust & Safety, or Pay
• Experience using SQL or other data analysis tools
• A track record of taking ownership and driving improvements without heavy oversight

Benefits

• Equity in a fast-growing company
• 401(k) match
• Competitive compensation
• Financial coaching
• Paid parental leave
• Fertility benefits
• Parental coaching
• Medical, dental, and vision
• Mental health support
• $500 wellness stipend
• $2,000 learning stipend
• Internet, commuting, and free lunch/gym in our SF office

About the company

Handshake powers 25 million job seekers, 1 million+ employers, and 1,600 educational institutions. Handshake AI works directly with frontier AI lab researchers to create evaluations, publish benchmarks, and push the boundary of data.