Senior Software Engineer, Operator Experience

The role

You will build internal products and automation to help operators run the business with quality and speed. You will partner with operators to understand workflows and translate them into technical requirements and tools.

What you will do

• Embed with operators to understand processes, pain points, and success metrics
• Translate operational needs into clear technical requirements and deliverables
• Architect and build internal tools, automations, and workflows
• Lead projects end-to-end from discovery to iteration
• Balance speed and quality by making thoughtful tradeoffs
• Collaborate with operators, engineering, and product to drive adoption
• Mentor other engineers and help establish engineering practices

Required qualifications

• 5+ years of software engineering experience
• Comfort owning systems end-to-end
• Strong communication skills and stakeholder management
• Ability to partner with non-engineering teams with high empathy/EQ
• Experience building internal tools, workflow systems, or automation for operations-heavy teams
• Strong engineering judgment

Nice to have

• Experience with workflow/backlog systems, intake processes, and operational analytics
• Comfort operating in a player-coach environment
• Background building tooling for knowledge-work operations

Benefits

• Equity in a fast-growing company
• 401(k) match
• Competitive compensation
• Financial coaching
• Paid parental leave
• Fertility benefits
• Parental coaching
• Medical, dental, and vision
• Mental health support
• Wellness stipend
• Learning stipend
• Ongoing development

About the company

Handshake powers 25 million job seekers, 1 million+ employers, and 1,600 educational institutions. Handshake AI works with frontier AI lab researchers to create evaluations and publish benchmarks.