Engagement Manager

San Francisco, CA. Posted 11 months ago

The role

You will own the day-to-day relationship for a portfolio of frontier AI lab accounts. You will translate client needs into requirements and track account health metrics.

What you will do

Own the day-to-day relationship for a portfolio of frontier AI lab accounts
Translate client requests and feedback into clear requirements
Partner with Strategic Project Leads and Operations to keep delivery on track
Flag risks and tradeoffs early
Support Sales and the VP, Engagement Management on expansion conversations
Track and report on account health metrics

Required qualifications

5+ years in customer-facing, high-ownership roles
Experience in engagement management, customer success, consulting, or strategy & ops
Meaningful time at a top-tier consulting firm or another elite, fast-paced customer-facing environment
Experience gained post-MBA or equivalent graduate program
Currently in an external, customer-facing role, or have held one within the last two years
Demonstrated curiosity about AI
Track record of managing multiple workstreams or accounts
Comfort communicating with mid- to senior-level client stakeholders and internal cross-functional partners
Strong organizational skills and follow-through
Eagerness to learn client management and executive communication
Energy for high-intensity, fast-changing environments

Nice to have

Technical or STEM background (engineering, computer science, or related)
Prior experience in AI, data, or frontier model development
Exposure to enterprise account management or complex, multi-stakeholder delivery
Interest in growing into a Senior Engagement Manager role over time

Benefits

Equity in a fast-growing company
401(k) match
Competitive compensation
Financial coaching
Paid parental leave
Fertility benefits
Parental coaching
Medical, dental, and vision
Mental health support
$500 wellness stipend
$2,000 learning stipend
Internet, commuting, and free lunch/gym in our SF office

About the company

Handshake is the career network for the AI economy. It powers career discovery, hiring, and upskilling for 25 million job seekers, 1,600 educational institutions, and 1 million+ employers.