Employee Benefits Technical Implementation Manager

London, Remote. Posted 2 months ago

The role

You will lead end-to-end customer implementations by configuring the Happl platform and building eligibility and allowance logic. You will work with HR, Reward, and Finance stakeholders to translate benefits strategies into scalable technical configurations.

What you will do

Leading end-to-end customer implementations from discovery to go-live
Running structured discovery sessions to understand benefits strategy
Building and owning advanced rules logic for eligibility and allowances
Owning data mapping between customer HRIS, payroll, and Happl
Configuring multi-country programmes with local nuance
Testing rules and populations before launch
Building and automating implementation workflows using AI tools
Acting as the escalation point during and after go-live
Translating implementation learnings into reusable assets
Partnering with Customer Success to ensure adoption

Required qualifications

3+ years working in employee benefits
Track record of owning complex, multi-stakeholder implementations end-to-end
Hands-on experience with APIs, webhooks, and data integrations
Use of tools like Claude, ChatGPT, and modern no-code platforms
Strong analytical and problem-solving instincts
Excellent communicator
Highly organised and self-directed

Benefits

Competitive salary
Real equity
Hybrid working from day one
Your own Happl account
Private Health Insurance
Dental insurance
Personal Wellbeing budget
Dedicated L&D budget
Pension from day one

About the company

Happl helps global teams design, manage, and scale benefits using an intelligent platform powered by AI. The company is backed by investors such as YCombinator and 6Degrees Capital.