Customer Success Manager

The role

You will own the post-sale relationship with a portfolio of large enterprise customers. You will guide customers from first deployment to a fully scaled AI operation and help them expand to new workflows, teams, and regions.

What you will do

• Own a portfolio of large enterprise accounts as the primary contact.
• Drive adoption and time-to-value by defining success metrics.
• Run regular business reviews to translate performance data into business outcomes.
• Identify and lead expansion opportunities into new use cases and geographies.
• Partner with engineers and deployment strategists to scope and launch workflows.
• Monitor account health, anticipate risk, and lead renewals.
• Capture customer feedback for Product and Engineering.
• Build repeatable playbooks, onboarding materials, and best practices.

Required qualifications

• 4 to 7 years in Customer Success, Account Management, or a similar customer-facing role at a B2B SaaS or technology company.
• Experience managing enterprise accounts.
• Track record of driving adoption, retention, and expansion.
• Comfort owning renewal and growth targets.
• Strong executive presence.
• Ability to communicate with operators and C-level stakeholders.
• Comfort with data and reading usage and performance metrics.
• Technical curiosity regarding integrations, APIs, workflows, and AI concepts.
• A bias for ownership and speed.

Nice to have

• Hands-on logistics, freight, or supply chain experience
• Experience with AI, automation, or voice products
• Familiarity with TMS, WMS, or CRM systems
• Spanish, Portuguese, or another language
• Prior experience at an early-stage or high-growth startup

Benefits

• Healthcare, dental, and vision coverage
• Equity in a high-growth startup

About the company

HappyRobot is the infrastructure for enterprises to build and orchestrate AI workforces. Born in Y Combinator and backed by investors including a16z, they power critical operations for global enterprises.