Technical Customer Support Specialist

The role

You will triage issues, debug problems, and ensure customers get the most out of the AI platform. You will also design and test quick solutions and apply prompt engineering to help customers fine-tune AI workers.

What you will do

• Triage issues and debug problems
• Ensure customers get the most out of the AI platform
• Diagnose issues
• Design and test quick solutions
• Collaborate with engineering and product teams
• Apply prompt engineering skills to help customers fine-tune AI workers

Required qualifications

• Python
• React
• TypeScript
• Node.js
• Experience managing APIs and integrations with third-party systems
• Exposure to infrastructure and cloud deployments
• Familiarity with LLM prompting and tuning of voices/transcribers
• Strong debugging and problem-solving skills
• Excellent written and verbal communication skills in English
• Ability to triage, prioritize, and resolve issues independently under tight deadlines
• Curiosity and adaptability
• Self-starter mindset

Nice to have

• Eager to experiment and iterate

Benefits

• Healthcare
• Dental
• Vision coverage
• Equity

About the company

HappyRobot is the infrastructure for enterprises to build and orchestrate AI workforces. The company is backed by a16z, Base10, Prysm Capital and Eurazeo.