Technical Customer Support Specialist

Remote Spain. Posted a month ago

The role

You will triage issues, debug problems, and ensure customers get the most out of the AI platform. You will also apply prompt engineering to help customers fine-tune AI workers for logistics workflows.

What you will do

Work directly with customers to triage issues
Debug problems
Ensure customers get the most out of the AI platform
Diagnose issues
Design and test quick solutions
Collaborate with engineering and product teams
Apply prompt engineering skills to help customers fine-tune AI workers

Required qualifications

Python
React
TypeScript
Node.js
Experience managing APIs and integrations with third-party systems
Exposure to infrastructure and cloud deployments
Familiarity with LLM prompting and tuning of voices/transcribers
Strong debugging and problem-solving skills
Excellent written and verbal communication skills in English
Ability to triage, prioritize, and resolve issues independently under tight deadlines
Curiosity and adaptability
Self-starter mindset

Nice to have

Eager to experiment and iterate

Benefits

Healthcare
Dental
Vision coverage
Equity

About the company

HappyRobot is the infrastructure for enterprises to build and orchestrate AI workforces. They are backed by investors including a16z, Y Combinator, Base10, Prysm Capital and Eurazeo.