IT Engineer

Mexico, Remote. Posted a month ago

The role

You will lead internal technical operations and serve as the first point of contact for tech needs. This includes managing onboarding, identity and access, device management, and office infrastructure.

What you will do

Resolve hardware and software incidents via a ticketing system
Configure equipment and access for new hires
Manage user lifecycles and permission changes across corporate tools
Enroll and oversee laptop fleet using MDM solutions
Maintain local connectivity, video conferencing systems, and hardware inventory at the Spain office

Required qualifications

0–2 years in IT support, helpdesk, or junior systems administration
Hands-on experience with at least one IDP (Okta, Google Auth)
Hands-on experience with one MDM
Hands-on experience with one ticketing tool
Solid troubleshooting skills for both macOS and Windows
Professional English (B2+)
Fluent/native Spanish
Comfortable in a high-growth startup environment
Proactive attitude with a focus on autonomous problem-solving

Benefits

Healthcare
Dental
Vision coverage
Equity

About the company

HappyRobot is the infrastructure for enterprises to build and orchestrate AI workforces. Born in Y Combinator (S23) and backed by a16z, Base10, Prysm Capital and Eurazeo, they power critical operations for global enterprises worldwide.