IT Engineer - San Francisco

The role

You will lead internal technical operations and manage identity, devices, and access. You will automate repetitive work and ensure the team functions without friction.

What you will do

• Own identity provider including SSO and SCIM integrations
• Ensure equipment and access for new hires in the region
• Administer Google Workspace and M365
• Manage device fleet through MDM including enrollment, configuration, and patching
• Work the IT ticket queue against SLAs
• Handle access requests with approvals and least privilege
• Automate repetitive IT work with scripts and workflow tools
• Troubleshoot API, webhook and DNS issues
• Write clear runbooks and communications for changes and outages

Required qualifications

• 3+ years in IT administration or IT engineering
• Hands-on experience with at least one IDP (Okta, Google Auth)
• Hands-on experience with one MDM
• Hands-on experience with one ticketing tool
• Working knowledge of at least one MDM (Jamf, Iru or Intune)
• Working knowledge of Apple ADE / Windows Autopilot
• Solid grasp of REST APIs, webhooks and DNS records (A, CNAME, MX, TXT)
• Able to read and safely modify scripts in Python, Bash or PowerShell
• Experience with ticket queues and SLAs
• Strong communication with non-technical users
• Clear written documentation

Nice to have

• ideally in a fast-growing tech company

Benefits

• Healthcare
• Dental
• Vision coverage
• Competitive salary
• Equity

About the company

HappyRobot is the infrastructure for enterprises to build and orchestrate AI workforces. They are backed by investors including a16z, Y Combinator, Base10, Prysm Capital and Eurazeo.