Deployment Engineer

The role

You will onboard customers, provide day to day customer support, and work through deployment problems. You will also perform root cause analysis and maintain documentation to improve the deployment experience.

What you will do

• Pull logs, HAR files and configs to write root cause analysis and hand engineering sharp escalations.
• Provide technical support during onboarding as a technical enablement partner.
• Find opportunities to improve and strengthen the deployment experience.
• Maintain internal guides and customer-facing documentation.
• Feed field findings into the product roadmap.
• Partner with Customer Success, Solutions Architecture, and QA.

Required qualifications

• Hands-on experience deploying and supporting enterprise security or endpoint products in customer environments.
• Familiarity with MDM platforms (Intune, Jamf or similar), browser extension rollout, SSO/identity configuration and network or endpoint setup.
• Ability to work in a multi-OS environment (Windows, Linux, macOS).
• Track record of strong customer-facing communication.
• Operational discipline to turn one-off fixes into documented processes.

Nice to have

• Some ability to read or write code
• Engineers from AI-native startups, analytics or data-insight platforms, or security and governance SaaS companies
• An AI-first mindset

Benefits

• Competitive pay
• Meaningful equity
• 401k pension plan
• Generous PTO
• Flexible hybrid work
• Annual global off-sites

About the company

Harmonic Security builds an AI Governance and Control (AIGC) platform to provide security teams visibility and control across tools and workflows. The company is named to the Rising in Cyber 2026 list.