IT Support Apprentice

The role

You will be the local first point of contact for colleagues in Paris. You will handle onboarding, offboarding, hardware, software access, and everyday requests while contributing to small automation projects.

What you will do

• Provide day-to-day local IT support to colleagues
• Handle employee onboarding and offboarding
• Prepare, configure and deploy laptops and mobile phones
• Keep the equipment inventory up to date
• Follow standard operating procedures documented by the central IT team
• Log, track and close every request in the ticketing system
• Contribute to small IT projects and automation initiatives
• Work closely with the IT team and escalate complex issues

Required qualifications

• Currently enrolled in an IT-related program (BTS, engineering school or university)
• Good understanding of IT fundamentals, such as laptop configuration and basic troubleshooting
• Basic development skills
• Strong sense of service and a welcoming attitude towards users of all technical levels
• Rigor and thoroughness in following procedures and documenting your work
• Full commitment to Harmattan AI’s mission, vision and growth
• Professional proficiency in English (B2 minimum)

Nice to have

• Genuine interest in IT and AI, ideally shown through a personal project
• prior IT experience

About the company

Harmattan AI is a next-generation defense prime building autonomous and scalable defense systems. The company is expanding its teams and capabilities to deliver mission-critical systems to allied forces.