Field Service Lead

The role

You will run the team that keeps deployed complex technical systems operational across customer sites. You will own the maintenance program, readiness of the deployed estate, and maintenance standards.

What you will do

• Lead, schedule, and mentor a team of Field Service Specialists across multiple customer sites
• Own the preventive and corrective maintenance program for the deployed estate
• Define and maintain maintenance standards, procedures, and checklists
• Act as the senior point for complex fault diagnosis and corrective action
• Oversee depot-level and sub-assembly repair capability
• Own the spare-parts and sustainment model
• Track and report system availability and maintenance status
• Oversee knowledge transfer and support to customer maintenance teams
• Serve as the link between field maintenance and engineering

Required qualifications

• Substantial hands-on maintenance experience on complex electromechanical and/or electronic systems
• Demonstrated experience leading or coordinating field service or maintenance teams
• Advanced diagnostic depth to lead complex fault diagnosis and oversee component and sub-assembly-level repair
• Solid grasp of maintenance management including preventive programs, spares and sustainment, readiness tracking, and procedure definition
• Comfortable across hardware servicing and system software operations
• Sound judgment under pressure
• Ability to keep a team effective and safe in austere environments
• Procedural rigor and strong safety mindset in safety-critical operational settings
• Regular travel across customer sites
• Clearance eligibility and ability to meet confidentiality obligations
• Proficiency in English

Nice to have

• French and Arabic
• Experience in technical or industrial sectors with maintenance of complex equipment
• Experience leading field service or sustainment teams in aerospace, heavy-equipment, or similar high-tech sectors
• Depot or repair facility setup and management experience
• Train-the-trainer or customer enablement experience
• Prior leadership background in industrial maintenance or large-scale technical operations

About the company

Harmattan AI is a next-generation defense prime building autonomous and scalable defense systems. The company is expanding its teams and capabilities to deliver mission-critical systems to allied forces.