Senior Commercial Broker, Brokerage Intelligence

The role

You will turn expert commercial brokerage judgment into systems, training, and product recommendations. You will work with product, engineering, operations, and insurance teams to build brokerage infrastructure, workflows, and AI evaluation standards.

What you will do

• Encode brokerage judgment into workflows, decision standards, playbooks, and escalation rules
• Define brokerage product requirements with product and engineering teams
• Train and evaluate AI systems using realistic cases and grading standards
• Design and evaluate brokerage workflows
• Own the brokerage learning standard by creating content and decision standards
• Run the expert feedback loop by staying close to frontline work and user behavior
• Set evidence standards to ensure recommendations are traceable
• Identify where workflows or AI systems produce inconsistent judgment and redesign them

Required qualifications

• Substantial commercial brokerage, wholesale brokerage, or placement experience across complex small and middle-market accounts
• Experience building submission strategies and negotiating difficult terms
• Understanding of general liability, property, workers' compensation, commercial auto, umbrella, and specialty coverage
• Ability to turn tacit judgment into precise instructions and reviewable evaluations
• Ability to translate insurance practice for product and engineering partners
• Based in New York or San Francisco, or ready to relocate to one of those offices

Benefits

• Health insurance
• Dental insurance
• Vision insurance

Before you apply

• Send your resume and a short example of expert judgment you made reusable

About the company

Harper is building an AI-native brokerage.