Forward Deployed Operations

The role

You will embed with operators to identify friction and build automations, internal tools, and AI agents to improve operations. You will run daily operational tasks like underwriter follow-ups and customer calls while translating operational pain into product requirements.

What you will do

• Find leverage by sitting with operators and surfacing automations.
• Run the operation including underwriter follow-ups, carrier communications, and customer calls.
• Build AI agents, internal tools, and workflow automations.
• Instrument everything using SQL and dashboards to prove business impact.
• Translate operational pain into product requirements.
• Context-switch across functions based on urgency.

Required qualifications

• 2–4 years in a high-pace environment (startup, operations, consulting, or engineering)
• Track record of building and shipping things that ran in production
• Comfortable in SQL
• Comfortable in at least one of Python or TypeScript
• Hands-on with AI coding tools (Cursor, Claude Code, or equivalent)
• Strong written and verbal communication with both technical and non-technical audiences
• Based in San Francisco or willing to relocate immediately

Nice to have

• LLMs, AI agents, or voice AI experience
• Background in insurance, fintech, or another regulated, high-stakes industry
• Prior startup or founder experience
• Solutions engineering, operations, or customer success experience

Benefits

• Uber commuter benefits
• Breakfast, lunch, and dinner provided
• Snacks, drinks, and coffee daily
• Free gym membership
• Health, dental, and vision insurance

Before you apply

• 15-min founder call
• Technical screen
• Super Day on-site

About the company

Harper is an AI-native commercial insurance company in San Francisco. They are rebuilding the insurance business as software.