Customer Service Representative

The role

You will answer inbound calls and manage outbound lists for payments, documents, and service requests. You will use judgment to handle customer issues and maintain clean records in an AI-native insurance environment.

What you will do

• Answer inbound calls and explain next steps to customers
• Complete outbound lists for payments, documents, renewals, and service requests
• Carry issues forward and hand off to licensed teammates when necessary
• Recognize and escalate urgent problems
• Maintain clean records with notes, status, and next actions
• Protect the advice boundary by referring coverage questions to licensed owners
• Flag repeat contacts and broken handoffs to improve the service system

Required qualifications

• Worked in a call center, dispatch, collections, front desk, customer service, or another high-volume phone environment
• Can manage a call, a record, and a next-action list simultaneously
• Can work a list of 80 calls without losing place
• Dependable and punctual
• Knows when to solve, escalate, or not improvise
• Can learn systems and insurance vocabulary quickly
• Based in Atlanta or San Francisco or willing to relocate

Nice to have

• Spanish fluency

Benefits

• Health, dental, and vision insurance
• Meals provided — breakfast, lunch, and dinner
• Snacks, drinks, and coffee stocked daily
• Commuter benefits
• Free gym membership

Before you apply

• Team call via Zoom
• Two hour in person office session
• Super day to observe real time operation

About the company

Harper is an AI-native commercial insurance company in San Francisco rebuilding the business as software.