Senior Commercial Lines Specialist, Service Intelligence

The role

You will handle the hardest 15% of commercial insurance cases, such as audits with deadlines, excess and surplus lines placements, remarketing, and coverage reviews against contracts. You will own carrier and wholesaler relationships and turn your expertise into playbooks, checks and agent behavior used across the service organization.

What you will do

• Handle the hardest cases: audits with deadlines, excess and surplus lines placements, remarketing, coverage reads against contracts, and cancellations worth saving.
• Own named relationships with underwriters and wholesalers, including how each quotes, binds and bills.
• Turn hard cases into playbook entries, checks or agent examples the team learns from.
• Work alongside agents and operators, hold them to your quality standard, and say where they fall short.
• Check new hires' work in their first weeks and help them ramp up.

Required qualifications

• Property and casualty license
• 4+ years of commercial lines experience, including account management, wholesale, MGA or carrier underwriting
• Ability to read a policy form and a contract and explain coverage in plain English
• Experience teaching others, with a record of people getting good at the work
• Ability to use AI tools in real work and know where they help and where they get things wrong

Nice to have

• Surplus lines license
• Workers' comp and class-code depth
• Premium finance experience
• CPCU or similar designation

Benefits

• Health, dental and vision insurance
• Meals and commuter or parking support in each office
• Nonresident licenses filed and paid by the company
• Equity
• Bonus of 10 to 15%

Before you apply

• San Francisco roles will consider qualified applicants with arrest and conviction records under the San Francisco Fair Chance Ordinance.
• Licensed roles require the state's background check for an insurance license.

About the company

harperinsure is an AI-native commercial insurance brokerage backed by Y Combinator, with offices in San Francisco and Atlanta. It places about 1,000 new small businesses a month and works with more than 150 underwriting relationships.