Revenue Operations Lead

The role

You will own the revenue operating system, including funnel definitions, CRM behavior, routing, and forecasting. You will maintain revenue instrumentation and automate repeat work to ensure data reconciles with source records.

What you will do

• Own the funnel definitions and maintain canonical meaning and ownership for every revenue state
• Own CRM behavior and routing including fields, validations, automations, and permissions
• Own the forecast by publishing methods, inputs, assumptions, and versions
• Own revenue instrumentation to reconcile demand, contact, intake, quote, close, bind, and booked revenue
• Run funnel analysis and convert findings into specific operating changes
• Automate repeat work with controls
• Measure the change to prove if workflows or decisions moved conversion, speed, or revenue

Required qualifications

• Owned revenue operations, sales operations, or growth operations at a fast-growing company
• Understand CRM architecture, lifecycle stages, routing, attribution, forecasting, and pipeline hygiene
• Can write SQL or work directly with data to test claims
• Can partner with sales leaders and frontline operators
• Has operated generated notes, enrichment, routing, or reporting automations with visible source data, failure states, and correction paths
• Willing to work on-site in San Francisco, Monday through Friday, long days
• Willing to travel to Atlanta and New York

Benefits

• Health, dental, and vision insurance
• Meals provided — breakfast, lunch, and dinner
• Snacks, drinks, and coffee stocked daily
• Commuter benefits
• Free gym membership

Before you apply

• Send your resume and one revenue-operations example describing a funnel or CRM problem, how you proved it, what you changed, and the result

About the company

Harper is an AI-native commercial insurance company in San Francisco rebuilding the business as software.