Forward Deployed Operator, Customer Operations

The role

You will run one workflow in harperinsure's customer operation, starting by doing the work by hand. You will then build the agent or tool that runs it and keep it running.

What you will do

• Own one workflow end to end, with one number that proves it.
• Do the work first: call customers, chase carriers and fix records.
• Build the agent, internal tool or query that runs the workflow next.
• Decide which steps an agent can own and which need a licensed person.
• Put what you build on the floor, train the team and track whether it is used.
• Ask whether a step should exist before you automate it.
• Report the workflow's weekly number every week from day 60.

Required qualifications

• Experience running a real operation, such as a queue, a book, a city or a desk.
• Experience building something people used, with a measured result.
• Comfortable using Cursor, Claude Code or similar AI tools.
• Comfortable in SQL.

Nice to have

• Python or TypeScript.

Benefits

• Health, dental and vision.
• Breakfast, lunch and dinner at the office.
• Commuter benefits.
• Gym membership.
• Insurance license paid for by the company.
• Equity.

Before you apply

• No insurance background needed; the company teaches the insurance and pays for the license.
• The hiring process usually takes inside two weeks: a 15-minute founder call, a 90-minute build sample, then an on-site Super Day.
• Applicants with arrest and conviction records will be considered under the San Francisco Fair Chance Ordinance.

About the company

harperinsure is an AI-native commercial insurance brokerage backed by Y Combinator, with offices in San Francisco and Atlanta. It handles insurance work end to end for about 1,000 new small businesses a month.