Business Operations Associate

The role

You will learn the entire operation and turn manual processes into scalable systems. You will rotate across sales enablement, underwriting operations, customer service, and carrier relations.

What you will do

• Run the operation including underwriter follow-ups and carrier communications
• Build processes, workflows, and structures to make manual work obsolete
• Own relationships with customers and underwriters
• Enable sales with data, materials, and feedback loops
• Touch the full lifecycle including intake, onboarding, servicing, and renewals
• Translate operational pain into product requirements with engineering
• Context-switch across functions based on urgency

Required qualifications

• 1–3 years in a high-pace environment (startup, consulting, banking, operations, or equivalent)
• Strong written and verbal communication with customers, underwriters, and internal teams
• Comfort pulling insight from a spreadsheet and making a call
• Bias toward action
• Based in SF or willing to relocate immediately

Nice to have

• prior startup or founder experience
• insurance, fintech, or regulated-industry exposure
• familiarity with CRM, workflow automation, or AI-assisted tooling
• background in sales, customer success, or account management

Benefits

• Uber commuter benefits
• breakfast, lunch, and dinner provided
• snacks, drinks, and coffee daily
• free gym membership
• health, dental, and vision insurance

Before you apply

• People screen
• Lead screen
• Super day case exercise and hands-on work

About the company

Harper is an AI-native commercial insurance company in San Francisco. They are rebuilding the insurance business as software.