Customer Service Representative, Atlanta

Atlanta. Posted 2 days ago

The role

You will answer calls and requests from small business customers in Atlanta and solve their insurance problems, including certificate requests, payments and policy questions. You will own each request until it is resolved and keep promised follow-ups on your outbound list.

What you will do

Handle inbound customer calls and explain the next step in plain language.
Work the outbound list of payments, documents, renewals and at-risk cancellations.
Resend payment links, send copies of existing certificates and give policy numbers.
Escalate urgent calls that could stop a customer from working today.
Keep clear notes, status, owner, next action and promised update on every open request.
Send coverage and quoting questions to a licensed teammate.

Required qualifications

Experience in a high-volume, people-facing job such as a call center, dispatch, collections, front desk, restaurant or store, or strong evidence you would be good at it.
Ability to talk, type and track about 80 calls at once.
Reliable, on-time attendance.
Ability to stay calm with angry callers.
Willingness to pass a certification before working live accounts.
Willingness to obtain a Georgia property and casualty license.

Nice to have

Spanish language skills.

Benefits

Health insurance
Dental insurance
Vision insurance
Meals at the office
Parking or commuter support
Paid license study time and payment of the property and casualty license
Quarterly bonus for quality and follow-through
Overtime eligibility

Before you apply

Apply with a resume and answer two short phone-style questions; the team reviews applications every day and replies within 48 hours.
Hiring includes a 30-minute call and two hours in the Atlanta office on practice calls and records, usually within one week.
Nobody touches a live account before passing the initial certification.
The role requires obtaining a Georgia property and casualty license, which the company pays for.

About the company

Harper is an AI-native commercial insurance brokerage backed by Y Combinator, with offices in San Francisco and Atlanta. It handles insurance end to end for about 1,000 new small businesses a month.