Senior Customer Marketing Manager, EMEA

The role

You will tell customer stories and build community programs for Harvey's EMEA customers. You will localize global customer marketing strategies for the EMEA region and develop a roster of customer advocates.

What you will do

• Localise the global motion for EMEA markets, customers and culture.
• Build the EMEA customer story pipeline.
• Own written stories, video stories, quotes and references end to end.
• Package stories for channels and ensure Sales can use them.
• Build the advocate bench of customers for references, speaking and panelling.
• Design and run EMEA community programmes like power user groups and roundtables.
• Build repeatable playbooks and processes for story production and community rhythm.
• Track stories produced, usage, engagement and contribution to pipeline and renewals.

Required qualifications

• 4-7 years of experience in customer marketing, customer advocacy, content marketing or community.
• Proven experience producing content end to end.
• Excellent writer and interviewer.
• Experience building or running events, customer communities and advocacy programmes.
• Highly organised and operationally rigorous.
• Comfortable working autonomously and building from scratch in a fast-moving environment.
• Familiarity with using AI to scale your own work.

Nice to have

• Experience marketing to legal, financial services, consulting, enterprise or other high-touch professional audiences
• Additional European languages

About the company

Harvey is transforming how legal and professional services operate by combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise.