Program Manager, Customer Engagement

The role

The Program Manager will drive a portfolio of Customer Engagement initiatives including events, executive engagement, loyalty programs, and strategic projects. You will partner with Marketing, Sales, and Customer Success to deliver programs from concept to execution.

What you will do

• Own end-to-end delivery of multiple concurrent initiatives.
• Translate strategic objectives into detailed project plans.
• Drive alignment and accountability across cross-functional stakeholders.
• Lead projects, tracking, and documentation across the broader team.
• Lead planning and execution of customer-facing programs, activations, and strategic partnerships.
• Develop, launch, and operationalize new customer loyalty, recognition, gifting, and engagement initiatives.
• Manage program logistics, budgets, vendors, external partners, and production.
• Drive execution of research and thought leadership initiatives.
• Own internal customer engagement initiatives including customer participation in advocacy activities.
• Establish scalable project management processes, trackers, workflows, and reporting.

Required qualifications

• 5–8+ years of experience in customer marketing, program management, experiential marketing, strategic operations, or related roles.
• Exceptional project management and organizational skills.
• Demonstrated ability to independently own and deliver complex, multi-stakeholder initiatives.
• Strong cross-functional leadership and stakeholder management skills.
• High ownership, sound judgment, and a bias toward action.
• Familiarity with tools such as Notion, Asana, Airtable, or similar project management platforms.

Nice to have

• Experience at a high-growth SaaS or technology company

About the company

Harvey is transforming how legal and professional services operate by combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise.