Staff User Researcher

The role

You will lead complex research programs and own research strategy for product areas or cross-team initiatives. You will design and execute qualitative, quantitative, and mixed-methods research to influence product roadmaps and design recommendations.

What you will do

• Own research strategy for a product area or cross-team initiative
• Design and execute end-to-end qualitative, quantitative, and mixed-methods research
• Identify patterns across studies and connect insights to product decisions
• Research how legal professionals work with Harvey and outside of the platform
• Partner with Product Managers and Designers to frame problems
• Influence roadmaps by surfacing unmet user needs, risks, and opportunities
• Produce clear, compelling synthesis and storytelling
• Build custom scripts, integrations, or AI agents to reduce research friction
• Prototype and ship research insight tooling improvements
• Influence without authority across teams

Required qualifications

• 5+ years of user research experience of digital products in fast-paced, high-growth or technically complex environments
• Bachelor’s degree in Psychology, Human-Computer Interaction, Human Factors, Cognitive Science, or a related field
• Track record or portfolio of portfolio-level impact
• Experience conducting and defining user research methodologies
• Experience integrating qualitative and quantitative insights into design and product strategy
• Ability to navigate and simplify multifaceted, ambiguous problem spaces
• Exceptional storytelling and communication skills
• Experience building or customizing internal tooling (Zapier workflows, Claude skills, Notion workflows, and custom GPTs or research agents)
• Strong design and product judgment and business acumen
• Collaborative, low-ego approach
• Experience researching AI-powered technology products
• Understand how to assess experiences and quality of conversational products

Nice to have

• Advanced degree

About the company

Harvey is transforming how legal and professional services operate by combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise.