GTM Systems Administrator, EMEA

The role

The GTM Systems Administrator will scale systems powering pipeline and customer experience. You will use AI tools and agents to build, automate, and maintain systems across the GTM lifecycle.

What you will do

• Work on GTM Systems team projects focused on top-of-funnel growth and support or customer success tooling.
• Design and improve top-of-funnel systems including lead sourcing, enrichment, scoring, and routing.
• Configure and optimize Zendesk as the primary support platform.
• Support adjacent Customer Success platforms like Catalyst.
• Contribute to Salesforce configuration including lead routing, scoring, lifecycle stages, and automation.
• Use AI to build and maintain AI agents, automations, and workflows.
• Integrate GTM and CS tools with the broader ecosystem.
• Build reporting and dashboards for pipeline conversion, support performance, and customer health.
• Maintain high data quality and compliance through deduplication, normalization, and enrichment governance.
• Document system architecture, workflows, and processes.

Required qualifications

• 4-8+ years of experience in GTM Systems, RevOps, Growth Ops, Support Ops, or similar roles.
• Strong proficiency in Salesforce (data modeling, Flows, lead routing, account hierarchy, reporting).
• Hands-on experience administering Zendesk (routing, automations, triggers, SLA policies), or deep expertise in one with proven ability to ramp fast on the other.
• Hands-on experience with Clay and at least one major enrichment/data provider (ZoomInfo, Cognism, Apollo, Clearbit, etc.).
• Experience with marketing automation platforms (Marketo, HubSpot, or similar).
• Demonstrated AI fluency using tools like Claude, ChatGPT, Clay AI, or Zendesk AI to build workflows and automate tasks.
• Strong systems thinking to design and debug end-to-end data flows.
• Collaborative, team-first working style.
• Highly organized and documentation-oriented.

Nice to have

• Experience with Customer Success platforms (Gainsight, Catalyst) or Zendesk certification(s).
• Experience building integrations using APIs, webhooks, or iPaaS tools (Workato, Zapier, MuleSoft).
• Integrating GTM systems with data warehouses (Snowflake, BigQuery).
• Experience building or deploying AI agents in production.
• Working knowledge of SQL and/or scripting (Python, JavaScript) for data workflows.
• Background in high-growth or early-stage environments where systems are built from the ground up.

About the company

Harvey is transforming how legal and professional services operate by combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise.