Enterprise Customer Success Manager

The role

You will guide clients through their journey with Harvey and help them adopt and derive value from the technology. You will act as a trusted advisor by integrating Harvey into client business processes and workflows.

What you will do

• Lead the integration of Harvey into client workflows.
• Enable end users to adopt Harvey on a daily-basis.
• Serve as the primary contact for clients with a prescriptive and consultative approach.
• Leverage adoption rates, utilization metrics, and other KPIs to drive strategies.
• Encourage user and stakeholder engagement.
• Use analytics and feedback to maintain customer satisfaction.
• Relay client insights back to internal teams.

Required qualifications

• Background in Enterprise SaaS, legal (big law) or top tier management consulting firms.
• Direct experience managing large-scale technology projects.
• Excellent communication and strategic planning skills.
• Capable of influencing stakeholders at various levels.
• Able to ruthlessly prioritize competing tasks and demanding customers seamlessly.
• Committed, collaborative and proactive with a team-first mentality.

Benefits

• A chance to be at the forefront of AI technology and innovation.
• An opportunity to contribute to the growth and direction of the Customer Success program.
• A collaborative work environment that promotes growth, learning, and development.

About the company

Harvey is transforming how legal and professional services operate by combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise.