Senior Product Operations Manager

The role

You will act as the connective tissue between Product, Engineering, and Go-to-Market teams. You will build operating systems to help product teams make decisions, ship products, and drive impact for legal clients.

What you will do

• Build and maintain Voice of Customer systems to synthesize feedback into product signals
• Establish mechanisms for measuring product success including analytics dashboards and KPIs
• Create engagement points with customers throughout the product lifecycle
• Streamline decision points across teams to improve prioritization quality
• Own and improve core product development processes, tooling, and team rituals
• Build run-of-business systems like launch calendars and intake frameworks
• Drive cross-functional alignment between Product, Engineering, Marketing, Sales, and Customer Success
• Facilitate roadmap planning by coordinating stakeholder inputs
• Design and run Early Access Programs and alpha testing programs
• Own end-to-end launch coordination and maintain roadmap visibility

Required qualifications

• 5+ years in Product Operations, Product Management, or a closely related operational role at a high growth tech or SaaS company
• Experience building and scaling processes and programs from scratch
• Experience working with AI-native products
• Ability to translate complex qualitative and quantitative data into recommendations and roadmap inputs
• Ability to drive alignment across Product, GTM, and Engineering without direct authority
• Hands-on experience with launch coordination, EAPs, or customer feedback loops

About the company

Harvey is transforming how legal and professional services operate by combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise.