Social Content and Community Manager

The role

You will create native social content for owned and employee channels and manage social communities. This includes managing the social inbox, moderating communities, and tracking content performance.

What you will do

• Write copy for owned channels including LinkedIn, Instagram, and X.
• Write copy for employee and advocacy channels.
• Turn launches or announcements into channel-native posts, threads, and replies.
• Work with the Social Manager to plan and deliver social creative and campaign content.
• Maintain a content calendar.
• Monitor and respond to DMs, comments, and mentions.
• Build and maintain response guidelines, tone standards, and saved replies.
• Set up and run triage and escalation paths for various inquiries.
• Moderate social communities and enforce guidelines.
• Join relevant conversations in legal, legal tech, and AI communities.

Required qualifications

• 3+ years in social content, community management, or a similar role.
• Exceptional short-form writing and editorial judgment.
• Hands-on experience managing a brand's social inbox and online communities.
• A real feel for internet culture, online communities, and what makes content and conversations travel.
• Range as a voice chameleon.
• Comfort living in the replies and handling DMs, comments, and mentions.
• Sound judgment about confidentiality, customer privacy, and escalation.
• Ability to move quickly on real-time moments.
• Strong organization and follow-through.
• Experience with social management, scheduling, and listening tools.
• Comfort using analytics and engagement data.
• A collaborative approach and experience working across Marketing, Comms, Customer Success, Sales, and Legal.

Nice to have

• Experience in legal tech, enterprise SaaS, or similar B2B spaces.
• Background in copywriting, journalism, or editorial.
• Experience running an engaged personal or brand account.
• Experience building or managing a professional community, advocacy program, or creator/ambassador program.
• Experience supporting crisis or issues management on social.
• Interest in AI and responsible communication.

About the company

Harvey is transforming how legal and professional services operate by combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise.