Manager, Learning & Certification Architecture

The role

You will define how customers learn Harvey and build the system to produce learning at scale. You will own the learning and certification strategy across Harvey Academy, the Help Center, and in-product education.

What you will do

• Build a leveled, persona-based curriculum for various professional roles.
• Define Harvey certification including competencies, exam design, and pass standards.
• Diagnose learning needs and produce content in writing, video, and audio.
• Design agentic production workflows and instructional standards.
• Own publishing, maintenance, and localization across surfaces.
• Guide designers and a certification developer.
• Work with Product, Product Marketing, Customer Success, Support, and Legal Engineering.

Required qualifications

• 5+ years in learning experience design, instructional design or learning architecture for a technical product
• 2+ years leadership experience
• Track record of building a leveled, persona-based curriculum or certification program from scratch
• Hands-on production skill in at least two of: long-form writing, video or audio
• Fluency with AI tools in your own work
• Experience designing workflows where models draft and people review
• Experience running a CMS (e.g., Sanity)
• Experience running an LMS (e.g., Skilljar)
• Experience using learning data to set priorities and measure results

Nice to have

• Experience teaching lawyers or other professionals
• Familiarity with CLE accreditation

About the company

Harvey is transforming how legal and professional services operate by combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise.