Founding Commercial Account Manager

The role

You will own a dedicated portfolio of existing SMB and Mid-Market customers. You will manage renewals and expansion by identifying new use cases and increasing seat counts.

What you will do

• Owning renewals and expansion across an assigned book of existing SMB and Mid-Market customers
• Proactively surfacing expansion opportunities like additional seats and new use cases
• Running a forecast with quota split 70% against growth (NDR) and 30% against retention (GDR)
• Partnering with Sales Engineering and Customer Engineering to run technical conversations
• Helping define the AM playbook and territory model
• Coordinating the AE to AM handoff for accounts

Required qualifications

• 3+ years owning a book of business in SaaS in account management, renewals, or a customer success role with a real commercial/quota component
• Track record of driving expansion in existing accounts
• Comfortable being one of the first people in a new function with no established playbook
• Ability to run genuine commercial conversations
• Disciplined in running pipeline and forecast hygiene across a large book
• Enthusiasm for cross-functional partnership

Nice to have

• Experience in technical or data-adjacent software

Benefits

• Market-benched salary
• Equity
• Comprehensive health benefits
• Flexible paid time off

About the company

Hex is a company on a mission to make everyone a data person with a platform that empowers users to explore data using natural language. They have raised over $100M from investors like Sequoia, a16z, Snowflake and Amplify.