Customer Engineer

The role

You will deliver a technical customer experience by onboarding new customers and advising them on data curation strategies. You will work with strategic customers to drive product adoption and translate customer feedback into insights for Product and GTM leadership.

What you will do

• Guide customers through initial product setup, asset development, and technical questions
• Build confidence that Hex is the best place for organizations to work with data
• Teach Hex best practices and general platform knowledge
• Advise on data curation strategy to enable Hex AI
• Drive Hex product adoption with core data personas
• Experiment with implementation, onboarding and training programs
• Build relationships with Hex owners to get feedback and test early product features
• Identify patterns from your book of business to be reused or automated
• Aggregate and share product feedback internally to inform the product roadmap

Required qualifications

• 3+ years working in a technical customer-facing role (Sales/Customer Engineering, Solutions Architect, Technical Account Management)
• Fluent in SQL and Python
• Familiarity with the data tooling ecosystem (traditional BI, cloud data warehouses, semantic layers, etc.)
• Based in SF and excited to work in office 2 days per week or based in PST timezone

Nice to have

• experience with the role of AI in data

Benefits

• market-benched salary
• equity
• comprehensive health benefits
• flexible paid time off

About the company

Hex is a team of builders on a mission to make everyone a data person. Their platform empowers users to explore data using natural language on trusted context.