Product Expert

The role

You will nurture and support customers to make them successful with Hex. You will engage with analytically technical users to answer questions, teach them the inner workings of Hex, and synthesize feedback.

What you will do

• Serve as a primary contact for technical questions and use case development throughout the user lifecycle.
• Provide customer support via chat, email, and Slack.
• Develop an understanding of the needs of different types of Hex users.
• Develop technical content including demo projects, documentation, and videos.
• Identify product weaknesses and common pain points to provide feedback to the Product team.
• Help hunt down and squash bugs.
• Work closely with Sales, Product, and Customer team members.

Required qualifications

• 2+ years experience as a working data scientist, analyst, or analytics engineer, using SQL & Python
• Experience with Data Science tooling and workflows, including Python, Jupyter notebooks, SQL, and BI tools.
• Analytical thinking ability to effectively troubleshoot complex problems
• Track record of talking to customers from IC users to senior stakeholders
• Excellent communicator
• High rate of learning, natural curiosity, and eagerness to debate opinions
• Passion for team work
• Based in NYC and excited to work in office at least 2 days per week, or based in EST or CT timezones

Nice to have

• Experience in a user-facing technical capacity such as a Data Consultant or a Customer Engineer
• Familiarity with the contemporary data stack across ETL, storage, BI, ML, and everything between

Benefits

• Market-benched salary & equity
• Comprehensive health benefits
• Flexible paid time off

About the company

Hex is a team of builders on a mission to make everyone a data person. Their platform empowers users to explore data using natural language, with or without code, on trusted context.