Staff / Principal Product Manager, Ranking

The role

You will own the patient-provider matching strategy, including retrieval and ranking systems. You will work with ML engineers and data scientists to maximize successful patient matches through semantic search, LLMs, and learned relevance models.

What you will do

• Set the strategy for search, retrieval, and ranking.
• Run the experimentation program end to end.
• Build the data, evaluation, and ML platform foundations.
• Work daily with ML engineers and data scientists on model objectives, features, and evaluation.
• Carry ranking's priorities across the company.
• Set the bar for technically grounded product work across the PM team.

Required qualifications

• 10+ years of product management experience.
• Hands-on ownership of search, ranking, recommendations, or marketplace matching at scale.
• Shipped ML ranking or relevance systems to real users.
• Experience discussing objective function design, feature development, and offline vs. online evaluation.
• Ability to hold architecture conversations with ML engineers and challenge modeling assumptions.
• Ability to make informed build-vs-buy calls.
• Experience with marketplace trade-offs.
• Fluency in embeddings, semantic search, and LLM-powered product.
• Experience presenting strategy to executives.

Benefits

• Medical
• Dental
• Vision
• HSA/FSA
• 401(k) including match for 2027!
• Carrot Fertility reimbursement
• Paid parental leave
• Paid medical leave
• Paid caregiver leave

About the company

Headway is a Series D company building a new mental healthcare system to make care accessible and affordable. They provide software for over 90,000 providers to run their practices.