Senior / Staff Product Designer - Provider

The role

Senior and Staff Product Designers will own the provider product experience from problem framing through launch. You will design workflows for credentialing, scheduling, clinical documentation, and billing using AI-native prototyping.

What you will do

• Own the provider product experience end to end
• Prototype and test ideas with AI tools like Claude Code and Cursor
• Partner with product managers, engineers, and researchers
• Design workflows for credentialing, scheduling, clinical documentation, and billing
• Run experiments with clear success metrics
• Contribute to the Helix design system
• Lead 0→1 and at-scale work at the Staff level
• Design AI-native provider experiences
• Mentor other designers at the Staff level
• Influence product direction with design rationale and research

Required qualifications

• 5+ years of product design experience for Senior level
• 8+ years of product design experience for Staff level
• Portfolio showing strong craft, structured thinking, and measurable business impact
• Experience designing B2B or professional tools
• Systems thinking skills
• Product strategy instinct
• Fluency in experimentation
• Fluency with AI prototyping tools

Nice to have

• Experience defining a provider-facing product surface from scratch
• Designed agentic or AI-powered workflows

Benefits

• Medical
• Dental
• Vision
• HSA/FSA
• 401(k) including match for 2027!
• Carrot Fertility reimbursement
• Paid parental leave
• Paid medical leave
• Paid caregiver leave

About the company

Headway is a Series D company building a mental healthcare system by automating insurance, credentialing, claims, and payment reconciliation. They provide software to over 90,000 providers across all 50 states.