Director, Clinical Product (Payer & Outcomes)

The role

You will embed clinical expertise into product design, engineering, and data work for the Payer & Outcomes team. You will translate clinical and reimbursement workflows into product requirements and define clinical quality metrics.

What you will do

• Embed with product teams to shape work from problem definition through launch
• Translate clinical, payer, and reimbursement workflows into requirements
• Define and measure clinical quality, patient safety, and outcomes on the platform
• Monitor product performance across provider adoption, patient experience, and clinical quality
• Serve as a clinical counterpart to payer and health system partners
• Partner with Data and Analytics to turn questions into product insights

Required qualifications

• An active, unrestricted license as a psychologist (PhD/PsyD) or psychiatrist (MD/DO)
• 8+ years of post-graduate clinical experience, including time partnering with product and engineering teams to build digital health tools
• 3+ years of experience working in payer-facing roles
• Working fluency in how payers operate including utilization management, prior authorization, claims, and reimbursement policy
• Hands-on work with claims data, outcomes measurement, or measurement-based care programs
• Strong analytical instincts

Nice to have

• Experience inside a high-growth healthcare or digital health startup
• Experience presenting to health plan or health system leadership, or at industry conferences
• Background in behavioral health quality or patient safety programs

Benefits

• Medical
• dental
• vision
• HSA/FSA
• 401(k) including match for 2027!
• Carrot Fertility reimbursement
• paid parental, medical and caregiver leave

About the company

Headway is a Series D company building a mental healthcare system by automating insurance, credentialing, claims, and payment reconciliation. Over 90,000 providers use their software to serve over 2.6 million patients.