Senior Operations Associate

The role

You will operationalize and scale core workflows to deliver impact to patients and providers. You will design and implement execution strategies and act as an operational bridge to product and data teams.

What you will do

• Drive the build, execution, monitoring & ongoing implementation of scalable products and processes
• Leverage operational expertise to identify opportunities for improved efficiency and automation
• Support and lead cross-functional efforts with product, engineering, payer, and CX teams to drive core ops processes and achieve team OKRs

Required qualifications

• 3-5 years of experience in consulting / operations / investment banking or related experience
• Self-starter
• Highly data-driven
• Can drive complex analyses to identify key actionable insights
• Collaborator who proactively partners across teams
• Systems thinker inclined to solve problems with product and automation

Nice to have

• operations experience at a high-growth startup

Benefits

• Equity compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year
• Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)

About the company

Headway is a Series D company building a new mental healthcare system. They provide software and tools for over 90,000 providers across all 50 states.