Senior / Staff Product Manager, Patient Home Experience

The role

You will be the PM for Home Base, managing the Headway patient experience on native and web platforms. You will own the mobile app, the web portal, and the app foundations that other teams build upon.

What you will do

• Turn the native app into a proactive home for patients.
• Own information architecture, navigation, home screen, notifications, and messaging.
• Make booking, rescheduling, insurance, and joining sessions fast and native.
• Use the mobile ecosystem including widgets, Live Activities, voice assistants, and health data.
• Launch and grow the first Android app.
• Audit and build a consistent web portal experience.
• Provide a coherent surface for partner teams to build on.
• Manage app foundations including reliability, performance, and release infrastructure.

Required qualifications

• 5+ years of product management experience.
• Experience building consumer mobile apps with ownership of engagement and retention.
• Understanding of the iOS and Android ecosystems.
• Experience launching on Android or a clear point of view on how to do it.
• Experience running a platform, app shell, or core experience that other teams build into.
• Ability to set engagement and retention metrics and run experiments.
• Experience building in high-trust spaces such as healthcare or fintech.
• AI-fluent in your own work.

Benefits

• Medical
• Dental
• Vision
• HSA/FSA
• 401(k) including match for 2027!
• Carrot Fertility reimbursement
• Paid parental leave
• Paid medical leave
• Paid caregiver leave

Before you apply

• Headway participates in E-Verify.

About the company

Headway is a Series D company building a new mental healthcare system by automating insurance and administrative work. They provide software for over 90,000 providers serving over 2.6 million patients.