Staff Product Manager, Provider Activation

The role

This person will own the provider activation funnel and build strategies to drive the volume of activated providers and appointments. They will develop onboarding journeys and tools to help providers migrate patients to the platform.

What you will do

• Own the provider activation funnel
• Identify stages that matter within activation and thresholds for high-quality retention
• Build strategy to drive volume of activated providers and appointments per new provider
• Partner with sales, CX, pricing, ranking, and provider experience teams
• Drive porting through tools, flows, and incentives to help providers bring existing patients
• Develop a well-segmented onboarding journey
• Define the team's strategy, OKRs, and roadmap

Required qualifications

• Owned a complex growth or activation motion where impact was closely tied to revenue
• Ability to learn fast and build a point of view on customer needs, user experience, and business outcomes
• Ability to influence teams not managed, such as sales, CX, finance, and pricing
• Ability to make decisions and drive iterative progress without perfect information

Nice to have

• Curious and someone who dives deep to build fluency and expertise

Benefits

• Medical
• dental
• vision
• HSA/FSA
• 401(k) including match for 2027!
• Carrot Fertility reimbursement
• paid parental, medical and caregiver leave

About the company

Headway is a Series D company building a new mental healthcare system by automating insurance, credentialing, claims, and payment reconciliation. Over 90,000 providers across all 50 states run their practice on their software.