Principal, Safety and Risk Management

The role

This person will own the safety and clinical risk management program for a nationwide behavioral health provider network. They will manage the end-to-end operating system for reported safety events and turn findings into corrective actions. The role involves setting program standards, defining metrics, and partnering with clinical product and operations teams.

What you will do

• Own the operating system for reported safety events from intake to case closure.
• Lead investigation processes for serious events including root cause analysis.
• Convert findings into corrective and preventive actions with named owners.
• Serve as the responder for high-risk clinical events needing immediate attention.
• Draft and maintain patient safety and event management protocols and policy.
• Own measurement and the Clinical Risk Dashboard.
• Produce metrics, trend analysis, and case narratives for quarterly reporting to leadership and the board.
• Build and execute detailed project plans for new patient safety programs.

Required qualifications

• Active clinical license as a master’s level therapist (LCSW, LPC, LMFT), doctorate clinical psychologist (PhD/PsyD), psychiatric clinician (PMHNP-BC, MD/DO), or nurse (RN)
• 7+ years of experience in healthcare patient safety or clinical risk management
• Direct ownership of event investigation and corrective action
• Experience building or substantially scaling a safety event or clinical risk program
• Ability to triage and escalate clinical, operational, or legal questions
• Fluency with data to define metrics and interpret trends
• Ability to drive corrective actions to verified closure across teams
• Exceptional communication and documentation skills
• Commitment to ethical, patient-centered care and continuous quality improvement
• Comfortable being the first person in a role and adaptable with new technology

Nice to have

• Certification in Quality and Patient Safety, Healthcare Quality and Management, Healthcare Risk Management, or an equivalent patient safety credential

Benefits

• Medical
• dental
• vision
• HSA/FSA
• 401(k) including match for 2027!
• Carrot Fertility reimbursement
• paid parental, medical and caregiver leave

About the company

Headway is a Series D company building a new mental healthcare system by automating insurance and administrative work. They provide software to over 90,000 providers serving over 2.6 million patients.