Staff Software Engineer, Provider

The role

You will own the architecture for products that help providers capture, convert, and keep clients. You will design platforms for lead management, provide technical direction on caseload tooling, and partner with product, design, data, Sales, CX, and pricing teams.

What you will do

• Own the architecture behind how Headway helps providers capture, convert, and keep their own clients
• Design the platform to support lead management
• Lead technical direction on porting and caseload tooling
• Work with product and data to decide which bets to make and how to measure them
• Partner with product, design, data, Sales, CX, and pricing teams

Required qualifications

• 8+ years of software engineering experience
• Built and scaled user-facing products in a marketplace, vertical SaaS, or health-tech environment
• Shipped LLM-powered agents or workflows in production, including evals, guardrails, and human-in-the-loop design
• Experience with data-heavy onboarding: imports, migrations, CRM/lead systems, or integrations with third-party systems
• Comfortable running experiments and instrumenting product impact
• Demonstrated ability to shape technical direction across teams without direct authority

Nice to have

• healthcare or insurance domain experience

Benefits

• Medical
• dental
• vision
• HSA/FSA
• 401(k) including match for 2027!
• Carrot Fertility reimbursement
• paid parental, medical and caregiver leave

About the company

Headway is a Series D company building a new mental healthcare system by automating insurance, credentialing, claims, and payment reconciliation. They provide software for over 90,000 providers to run their practices.