Headway
Senior / Staff Product Designer - Patient
New York, NY, Remote. Posted 3 months ago
The role
Senior and Staff Product Designers will own the patient experience at Headway. You will design patient surfaces, prototype with AI tools, and partner with product managers, engineers, and researchers.
What you will do
- Own the patient product experience end to end
- Prototype and test ideas with AI tools like Claude Code or Cursor
- Partner with product managers, engineers, and researchers
- Design patient journey moments like finding providers and booking appointments
- Run experiments with success metrics
- Contribute to the Helix design system
- Lead 0 to 1 and at-scale work at the Staff level
- Design AI-native patient experiences
- Mentor other designers at the Staff level
- Influence product direction with design rationale
Required qualifications
- 5+ years of product design experience for Senior
- 8+ years of product design experience for Staff
- Portfolio showing strong craft, structured thinking, and measurable business impact
- Experience designing consumer or patient-facing products
- Systems thinking skills
- Product strategy instinct
- Fluency in experimentation
- Fluency with AI prototyping tools
Nice to have
- Experience with 0 to 1 work
- Experience designing agentic or AI-powered workflows
Benefits
- Medical
- Dental
- Vision
- HSA/FSA
- 401(k) including match for 2027!
- Carrot Fertility reimbursement
- Paid parental leave
- Paid medical leave
- Paid caregiver leave
About the company
Headway is a Series D company building a new mental healthcare system. They provide software for over 90,000 providers to automate insurance, claims, and payment reconciliation.