Principal, Clinical Program Development

The role

You will build and run clinical programs that expand how and where care is delivered. This involves designing programs, creating policies and SOPs, and managing them from launch to steady state.

What you will do

• Design new clinical programs including target population, care model, and triage criteria.
• Build the policies and SOPs each program needs to run.
• Write or revise policies, protocols, and SOPs with subject-matter experts.
• Run programs with strong program management including plans, milestones, and resourcing.
• Launch and operationalize programs by working with Clinical Operations and Product.
• Lead pilots and readiness checks before scaling.
• Partner with Data to set baselines, track outcomes, and recommend program iterations.
• Present program designs and policies to clinical governance bodies.

Required qualifications

• Active clinical license as a master's-level therapist (LCSW, LPC, LMFT), a doctoral-level clinical psychologist (PhD/PsyD), or another psychiatric clinician (PMHNP-BC, MD/DO).
• 7+ years of experience in mental health settings.
• Track record of building and launching clinical programs.
• Experience running several concurrent initiatives with clear plans and reporting.
• Experience writing the policies and SOPs that make programs run.
• Fluency with evidence-based practice.
• A data-informed approach.
• Competence in leading projects that require cross functional collaboration.
• A builder's instinct and comfort with ambiguity.

Nice to have

• Familiarity with regulatory, payer, or accreditation requirements.

Benefits

• Medical
• dental
• vision
• HSA/FSA
• 401(k) including match for 2027!
• Carrot Fertility reimbursement
• paid parental, medical and caregiver leave

About the company

Headway is a Series D company building a new mental healthcare system by automating insurance and administrative work. They provide software for over 90,000 providers serving over 2.6 million patients.