IT Engineer

The role

This person will resolve or triage escalated support tickets and identify systemic patterns for permanent solutions. They will also own the network and conference room AV across three offices.

What you will do

• Resolve or triage escalated support tickets from the service desk
• Identify systemic patterns to design permanent solutions
• Own networking and conference room AV across three offices
• Maintain office network health including proactive alerting and internet failover
• Own technology side of office-related projects from design through cutover
• Create automation, monitoring, and runbooks
• Use automation on real workflows
• Partner cross-functionally to ship office technology changes

Required qualifications

• 3+ years of experience in IT at a distributed company
• Track record of resolving complex issues independently
• Comfortable carrying an escalation rotation including occasional after-hours or event-day support
• Fluency in a cloud-managed network stack such as Meraki or equivalent
• Hands-on administration experience across Okta, Google Workspace, Zoom, Slack, Jira Service Management, or 1Password
• Strong understanding of macOS, Windows, and ChromeOS
• Experience with cross-functional partnership to ship office technology changes
• Must be based within commuting distance to New York City

Nice to have

• Experience with procurement processes
• Experience with Zoom Rooms and Neat

Benefits

• Medical
• dental
• vision
• HSA/FSA
• 401(k) including match for 2027!
• Carrot Fertility reimbursement
• paid parental, medical and caregiver leave

Before you apply

• Must be based within commuting distance to New York City
• Must be able to work on-site two days per week
• Must be able to travel to other offices quarterly or as required

About the company

Headway is a Series D company building a new mental healthcare system by automating insurance and administrative work. They provide software for over 90,000 providers across all 50 states.