Head of Technical Implementation

The role

You will own hospital deployments from initial requirements through go-live and stabilization. You will work with clinical leaders, IT teams, and executives to implement AI software.

What you will do

• Lead several hospital deployments at once.
• Set the plan, clarify owners and decisions, manage dependencies, and keep dates and risks visible.
• Work with clinicians and hospital teams to understand the workflow and turn requests into requirements and acceptance criteria.
• Independently test endpoints and inspect data feeds, API responses, and SQL extracts.
• Work with engineers on gaps that need product or integration changes.
• Lead go-live readiness, resolve issues during launch, verify the result downstream, and support stabilization.
• Turn lessons from each hospital into playbooks, processes, and product requirements.

Required qualifications

• 5+ years leading complex, customer-facing software implementations or technical product delivery, including launches with multiple teams on the customer’s side.
• Exceptional project management.
• Exceptional communication.
• Hands-on technical judgment.
• Write SQL, read API documentation and sample payloads, trace a data flow, and verify delivered behavior yourself.
• Experience turning an ambiguous customer need into a first working implementation.

Nice to have

• Led implementations involving Epic, Cerner, or another EHR, or worked inside a hospital’s EHR environment.
• Delivered integrations involving HL7, FHIR, or other clinical data exchange.
• Built an implementation process that made later launches more reliable.

Benefits

• 100% covered healthcare premiums
• Unlimited PTO with a 20-day minimum
• 4% 401(k) match
• Laptop and home office budget

Before you apply

• Intro call
• Deployment scenario: we talk through a real hospital launch and where you’d take it
• Technical exercise: investigate a hospital data feed and tell us what’s wrong with it
• Onsite with the team in San Francisco

About the company

Healthleap is building the AI operating system that helps care teams identify missed patients to improve health outcomes. The company is SF-based and has raised $38M.