Healthleap
Customer Success Director
United States, Remote. Posted a month ago
The role
You will own the health and growth of a portfolio of health system relationships. You will define how the company retains, expands, and scales these partnerships while bringing the customer voice to product and data science teams.
What you will do
- Serve as the primary strategic partner to executives and key decision-makers across a portfolio of health system partners
- Build broad, trusted relationships from the C-suite to operational leaders
- Own retention and renewal
- Partner with the sales team on expansion into new service lines and facilities
- Define success with each partner in clinical, operational, and financial terms
- Lead executive business reviews that show progress and set the next step
- Work closely with clinical and implementation colleagues to drive adoption
- Spot risk early and get ahead of it
- Bring the customer's voice into product, data science, and company decisions
- Help build the playbooks for how customer success at Healthleap scales
Required qualifications
- Substantial experience (typically 7+ years) in customer success, strategic account management, consulting, or a related role
- Track record of growing complex, senior-level relationships
- Experience working with health systems or other large, complex organizations
- Comfort with data to read dashboards, build business cases, and tell stories to CFOs, CIOs, and CMOs
- Strong commercial judgment about retention, expansion, and value
- Ability to thrive with ownership and ambiguity in a fast-moving, early-stage company
- Ability to work well across clinical, technical, and product teams
- Willing to travel regularly for site visits, business reviews, and key partner milestones
Nice to have
- Deep healthcare experience
- Experience bringing new technology into established environments
About the company
Healthleap is building the AI operating system that helps care teams identify missed patients to improve health outcomes. The company is SF-based and has raised $38M, backed by Sequoia, First Round and Hummingbird.